Account Representative - State Farm Agent Team Member
Warsaw - IN
Account Representative - State Farm Agent Team Member
Full Time • Warsaw - IN
Responsive recruiter
Benefits:
- Life Insurance
- Health Stipend
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
About Our Agency
At the Mariano Oliveri State Farm Agency, we believe insurance is about people, relationships, and helping customers feel confident about their future. With nearly 10 years of experience with State Farm, Mariano leads a team dedicated to providing personalized service, educating customers, and creating meaningful connections within the Warsaw community.
Our agency is committed to teamwork, professional growth, and making a positive impact both inside and outside the office. We take pride in serving a diverse customer base while creating a supportive, welcoming environment where team members can learn, grow, and build a rewarding career. If you’re looking to join a team that values relationships, community involvement, and exceptional service, we’d love to meet you.
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Mariano Oliveri - State Farm Agent, you are vital to our daily business operations and our customers’ success. You grow our agency by building meaningful customer relationships and proactively identifying needs through outbound calling, follow-ups, and sales conversations. You act as a liaison between customer needs and our internal departments to ensure customers receive the right coverage, guidance, and next steps.
As Account Representative - State Farm Agent Team Member for Mariano Oliveri - State Farm Agent, you are vital to our daily business operations and our customers’ success. You grow our agency by building meaningful customer relationships and proactively identifying needs through outbound calling, follow-ups, and sales conversations. You act as a liaison between customer needs and our internal departments to ensure customers receive the right coverage, guidance, and next steps.
Grow your career while bettering our community. As an attentive, sociable, and sales-minded professional, we’re excited to have you on our team.
RESPONSIBILITIES
- Provide information about insurance products and services in a clear, helpful, and consultative manner.
- Assist customers with policy applications, updates, renewals, and follow-ups.
- Handle customer inquiries promptly via phone, email, and multi-line systems.
- Make outbound calls to prospects and existing customers to:
- gather information and identify needs
- explain available options
- schedule appointments or next steps
- Maintain accurate records of customer interactions, call notes, and application/renewal status in our systems.
- Coordinate with internal teams to ensure customer requests are resolved efficiently and accurately.
- Stay organized and able to multitask across active leads, calls, and documentation.
QUALIFICATIONS
- Strong communication and interpersonal skills; comfortable speaking with customers and prospects by phone.
- Detail-oriented with the ability to multitask in a fast-paced environment.
- Sales mindset and willingness to contribute to sales goals through outbound outreach and follow-up.
- Experience in customer service and/or sales is preferred.
- Comfortable using phone systems and handling multi-line / high-volume call workflows.
- Professional, reliable, and eager to learn insurance products and processes.
Compensation: $24.00 - $30.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Warsaw, IN and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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